Privacy Policy

Introduction

At Frostione Resort & Spa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our resort, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

• Reservation Information: Name, address, phone number, email address, payment information, and special requests
• Guest Services: Preferences, dietary requirements, accessibility needs, and service history
• Communication: Records of your communications with us, including emails, phone calls, and feedback
• Identity Verification: Government-issued ID and other verification documents as required

Automatically Collected Information

• Website usage data, including IP address, browser type, and pages visited
• Device information and technical specifications
• Location data when you use our mobile applications
• Security camera footage in public areas of the resort

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To process reservations, provide accommodations, and deliver requested services
• Customer Support: To respond to inquiries, resolve issues, and provide assistance
• Safety and Security: To ensure the safety and security of guests and staff
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send promotional materials and offers (with your consent)
• Improvement: To improve our services, facilities, and guest experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations (payment processors, cleaning services, etc.)
• Legal Requirements: When required by law, court order, or government authorities
• Safety Purposes: To protect the rights, property, or safety of our guests, staff, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you have given explicit consent for specific sharing

Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure payment processing systems compliant with industry standards
• Regular security audits and updates to our systems
• Access controls limiting staff access to personal information
• Physical security measures at our facilities
• Regular staff training on privacy and security practices

Your Privacy Rights

As a guest of Frostione Resort & Spa, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restrict Processing: Request limitation of how we process your information

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Necessary for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can manage your cookie preferences through your browser settings or our cookie management tool.

Children's Privacy

We are committed to protecting the privacy of children. We do not knowingly collect personal information from children under 13 years of age without parental consent. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Parents and guardians have the right to review, delete, or refuse further collection of their child's personal information.

International Guests

Frostione Resort & Spa is located in Canada and operates under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). If you are visiting from outside Canada, please be aware that your information will be processed in accordance with Canadian privacy laws.

For guests from the European Union, we comply with applicable GDPR requirements and provide additional protections as required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered guests
• Providing notice at the time of your next visit

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.